POS & IT Support Officer | Suncorp Stadium & The Gabba

Venue: Suncorp Stadium & The Gabba

Location: Milton, QLD

Engagement: Full Time

Are you a tech-savvy problem solver with experience in POS systems and a passion for live events?

O’Brien Group Australia is seeking a detail-oriented and proactive POS & IT Support Officer to support operations across Suncorp Stadium and The Gabba. This role is critical in ensuring all point-of-sale systems are configured, tested, and event-ready. Helping deliver seamless experiences for thousands of guests at some of Queensland’s biggest events.

About the Role

Reporting to the Head of Digital Transformation and Venue Catering Manager, this role is a great opportunity for a candidate looking to build experience in technology, hospitality, or live events.

You’ll support the administration and day-to-day operation of POS systems across multiple venues, helping prepare systems for live events, maintain accurate data, and provide on-the-ground support during busy event periods. From updating menus and promotions to troubleshooting system issues, you’ll play an important role in delivering seamless event experiences across our venues.

Key responsibilities include:

• Administer and maintain POS systems, ensuring accuracy across menus, pricing, and promotions
• Assist with new outlet setups, menu rollouts, and major event delivery
• Collaborate with operations, retail teams, and IT to support seamless delivery
• Configure outlets, user access, and system structures
• Maintain system documentation and contribute to continuous improvements
• Prepare and analyse reports, including pre- and post-event sales performance
• Provide first-line POS and EFTPOS support during event days
• Support event readiness through system setup, testing, and troubleshooting
• Test, validate, and deploy system updates into live environments

About You

You’re a motivated and tech-savvy problem solver who enjoys working in fast-paced environments where no two days are the same. Whether you’re a recent graduate looking to kick-start your career or someone early in their professional journey, you’re eager to learn, take initiative, and build hands-on experience in live events and hospitality technology.

You’re organised, adaptable, and enjoy working with people across different teams. You stay calm under pressure, have a strong attention to detail, and love finding practical solutions to keep things running smoothly behind the scenes.

Skills & Experience include:

• A qualification in IT, Business, Hospitality or Systems (recent graduates encouraged to apply)
• An interest in technology, systems administration, or hospitality operations
• Strong problem-solving skills with the ability to learn new systems quickly
• Excellent communication skills and confidence working with both technical and non-technical teams
• High attention to detail and strong organisational skills
• Experience with Microsoft Office and general business systems
• Exposure to POS systems, reporting, or hospitality environments is highly regarded but not essential
• Ability to work in dynamic, event-driven environments
• Flexibility to work nights, weekends, and public holidays in line with event schedules

Ready to launch your career behind some of Queensland’s biggest events? Apply now and join the team powering the technology and systems that keep our venues running.