Premium Hospitality Operations Manager | People First Stadium 

Venue: People First Stadium

Location: Carrara, QLD

Engagement: Full Time

About the Company

For over 30 years, O'Brien Group has operated within Australasia's premier venues. O’Brien Group Australia is a fully integrated company that owns and operates within major Australian and New Zealand stadiums and arenas. It also holds a significant property portfolio of boutique hotels and key heritage listed hotels.

In recent years, O’Brien Group has expanded its operations and portfolio to include full scale venue management, ticketing, festivals, licensed clubs, hotels, live entertainment, media, and venture capital. Today with over 6,500 employees, 16 million customers served on an annual basis and a host of exciting new ventures, O’Brien Group continues to be an innovative market leader in Australasia.

About the Role

Reporting to the Venue Catering Manager, you will play a key role in delivering premium hospitality across Match Day functions. From planning and resourcing to execution and follow-up, you will ensure every Match Day event in our premium suites, dining spaces, and function areas runs flawlessly.

This is a hands-on leadership role where you will manage a large pool of casual staff, coordinate multiple events simultaneously, and maintain the highest standards of presentation, service, and client satisfaction.

Key responsibilities include:

• Assist with all aspects of premium hospitality, from planning to delivery.
• Assist with stock management, reporting, and post-event analysis.
• Brief teams on menus, service timings, VIP guests, entertainment, and key event details.
• Coordinate with suppliers, contractors, and internal teams for seamless event delivery.
• Drive continuous improvement and innovation in service delivery.
• Maintain compliance with RSA and Food Safety standards.
• Manage, roster, recruit, and train casual corporate hospitality staff.
• Oversee service standards across premium suites, dining rooms, media, and player catering.

About You

You are an experienced hospitality professional with a proven track record in delivering exceptional corporate events in fast-paced, high-profile venues. You thrive under pressure, managing multiple functions at once while maintaining impeccable attention to detail.

A confident leader, you can inspire and coordinate large casual workforces, ensuring every team member understands the standard of service expected. You’re client-focused, commercially astute, and committed to creating memorable experiences that reflect the O’Brien Group brand.

Skills & Experience include:

• Demonstrated ability to manage multiple concurrent events to a premium standard.
• Excellent organisational and time management skills.
• Extensive experience in premium hospitality, stadium catering, or large-scale events.
• Financial awareness, including labour management and cost control.
• Proficiency with event management systems (Ungerboeck experience desirable).
• Proven ability to build and maintain positive client and stakeholder relationships.
• Sound understanding of RSA and Food Safety compliance requirements.
• Strong leadership skills with experience managing, rostering, and training large casual teams.

Apply Now!

If you are ready to bring your premium events expertise to the big stage, we would be keen to hear from you. Submit your resume and cover letter outlining your experience and passion for delivering exceptional hospitality.