Motel Manager | Club Laverton

Motel Manager | Club Laverton

Venue: Club Laverton

Location: Laverton, VIC

Engagement: Full-Time

About the Opportunity

We are seeking a skilled and enthusiastic Motel Manager to oversee all aspects of our busy motel operations at Club Laverton. The Motel Manager will be responsible for ensuring a seamless guest experience, managing day-to-day operations, overseeing and leading FOH staff, and housekeepers. Maintaining high standards of cleanliness, ensuring regulatory compliance, and handling customer queries.

Situated in the Western Suburbs, our venue includes a motel, Keno, Bistro, Bar, TAB, Sports Bar, and Gaming Area, offering a dynamic environment. This is an exciting opportunity for an individual with a passion for hospitality and a strong ability to manage both front-of-house and back-end operations at the Motel.

We are ideally looking for someone for a full-time permanent role. Flexibility is important as our business operates late nights, but we aim to provide every second weekend off to promote a work/life balance.

About You

As the Motel Manager, you will report directly to the General Manager and lead a dedicated team to deliver exceptional service to our guests. We are looking for someone committed to fostering a collaborative team environment. If you are driven, have a proven track record in motel or hotel management, and are ready for a fresh challenge, we would love to hear from you. Key experience and criteria includes:

• Demonstrate a minimum of 2 years of experience in accommodation or hospitality management, with a focus on motel management.
• Demonstrate a commitment to delivering exceptional customer service across phone, face-to-face, and email interactions, consistently maintaining a positive attitude.
• A proactive approach to problem-solving and guest satisfaction.
• A proactive mindset and strong work ethic, complemented by keen attention to detail.
• Ability to work independently and handle various responsibilities and situations efficiently.
• Actively promote all motel and club facilities, upselling as appropriate to optimise opportunities.
• Availability to work a flexible 7-day rotating roster with AM/PM shifts.
• Current Responsible Service of Alcohol (RSA) Certificate (essential).
• Exceptional organisational and time managements skills.
• Exceptional written, verbal communication skills and presentation.
• Experience in managing a team and a desire to mentor and develop staff.
• Experience with RMS booking systems and front desk operations.
• Preparing weekly performance reports and collaborating with club management to drive positive results.
• Strong leadership skills with a focus on achieving high occupancy results and providing an outstanding guest experience.

If you are passionate about delivering great guest experiences and thrive in a fast-paced environment, we encourage you to apply.

About Us

Club Laverton is a premier sports bar and entertainment complex located at the gateway to Melbourne's west. Come and join us where we offer a friendly and supportive team environment and career development opportunities. Operating under the O’Brien Group Australia, Australia, and New Zealand’s largest privately owned hospitality, entertainment, and leisure company.

For over 30 years, O’Brien Group Australia has operated many of Australasia’s premier venues. O’Brien Group Australia is a fully integrated company that owns and operates within Australian and New Zealand Stadiums and Arenas. It holds a significant property portfolio of boutique hotels and key heritage-listed hotels.

In recent years, O’Brien Group Australia has expanded its operations and portfolio to include full-scale venue management, ticketing, festivals, licensed clubs, hotels, live entertainment, media, and venture capital. Today with over 6,500 employees, sixteen million customers served on an annual basis, and a host of exciting new ventures, O’Brien Group Australia continues to be an innovative market leader in Australasia.